Requests for refunds was made within 14 days of the purchase.Eltima Germany’s support team has not been able to address the problem in a reasonable amount of time.You provide a detailed reason of why you desire a refund.In order to qualify for a refund, you must meet the following criteria:
If you aren’t satisfied, they offer a 14-Day Honor-Based Money Back Guarantee.
The cost for making and shipping this CD is $19.95 USD.īefore you buy a full version of any of Eltima Germany’s software products, you may want to opt for the trial demo. The CD will be sent to your address in an envelope. If you desire your software to be placed on a CD for backup, this service is available. Since Eltima Germany’s products are electronic and available for download immediately after you pay for them, there is no shipping cost for them.What Is Eltima Germany’s Shipping Policy? If you have purchased a product from Eltima Germany and they upgrade it within the grace period, you will receive the newest upgrade for free.A 30% off discount coupon code will be emailed to you after their team approves your request. You will need to show proof of your previous purchase and fill out an online form with your name and email address. For the USB Network Gate, Eltima Germany offers a discount if you have previously purchased a competing product and want to switch to their product.This means that if you purchase one item, you may be able to save money by ordering an item that goes with it. The price per copy drops when you purchase multiple licenses.